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Refund Policy for Superb License

At Superb License, we value customer satisfaction and strive to provide the best licensing solutions for your digital needs. This refund policy outlines the conditions under which we offer refunds for our products and services.

1. Refund Eligibility

a. Plugins, Themes, and Fonts

We provide refunds for the following items under specific conditions:

  • Plugins: Refunds are available within 14 days of purchase, provided the plugin has not been activated or downloaded.
  • Themes: Refunds are available within 14 days of purchase if the theme has not been activated or downloaded.
  • Fonts: Refunds are available within 14 days of purchase if the font files have not been downloaded.

To qualify for a refund:

  • The product must be unused.
  • The request must be submitted within 14 days of the purchase date.
  • You must provide proof of purchase.
b. OTT, Streaming, and Movie Licensing

Refunds are not provided for OTT, streaming, or movie licensing services. These services involve annual licensing fees, and once the payment is made, it is non-refundable.

Note: Companies must commit to a full-year contract for OTT, streaming, and movie licensing. We do not offer partial refunds or cancellations during the contracted licensing period.

2. Refund Request Process

To request a refund for eligible products (plugins, themes, or fonts), please follow the steps below:

  1. Contact our support team at [email protected] with your order details, including the order number and the reason for the refund request.
  2. Refund requests will be processed within 7-10 business days of receiving the request, provided the eligibility criteria are met.

3. Exclusions

  • Refunds will not be granted if the products (plugins, themes, or fonts) have been used, activated, or downloaded.
  • No refunds will be provided for the OTT, streaming, or movie licensing services due to the nature of the licensing agreement.

4. Disputes and Chargebacks

We encourage you to contact us to resolve any issues before initiating a chargeback or dispute. Any unauthorized chargebacks will be contested, and your Superb License account may be suspended during the resolution process.

5. Modifications to the Refund Policy

Superb License reserves the right to modify this refund policy at any time. Any changes to the policy will be communicated via our website.